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Terms & Conditions

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Greener Camping Club Certificated Sites are for the exclusive use of its Members. In order to stay at a Greener Camping Club Certificated Site, at least one member of each occupied camping pitch, or pre-erected structure must hold a valid membership to the Greener Camping Club. Membership runs from 1st January to 31st December each year. The Greener Camping Club accepts no liability for loss or damage to persons or property, arising from the use of its Certificated Sites. The activities of The Greener Camping Club are guided by The Country Code, Marine Conservation Society Seaside Code and the Caravan Code.

 

Upon Arrival

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The speed limit on Greener Camping Club Certificated Sites is 5 mph. Members must report to the Site Owner before pitching, or occupying a pre-erected structure and pay any outstanding fees. Members must produce a valid membership card when requested to do so by the Site Owner.  Arrival time is 3pm-8pm, unless pre-agreed otherwise with Dave and Kathrin.

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During Your Stay

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Members must follow all instructions provided by the Site Owners, Dave and Kathrin. Camping units are not permitted to be left unattended overnight unless agreed with Site Owner. If the behaviour of a Member, or that of their children or dog(s), causes nuisance to other Members, or there is persistent violation of GCC Rules herein, the Site Owner is empowered to ask the Member to cease the behaviour/violation, or leave the site immediately without refund

Day visitors are only permitted with the prior agreement of the Site Owner and must report to the Site Owner upon arrival.

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Departure Day

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Members must vacate their pitch/pre-erected structure on the day of departure by 11am or pre-agreed time with Dave and Kathrin. Vacated pitches/pre-erected structures must be left clear of all personal property and the refuse removed and/or recycled.

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Payment

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We request a 50% conditionally- refundable deposit when booking a camping pitch. Receipt of the deposit secures your booking. Please note that the deposit includes full payment (£12) for your Greener Camping Club membership. Bookings for Pitches are held provisionally for up to three days, after which, if we have not received your deposit, the dates will be released. The balance is required one week prior to your arrival date, if we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates – see below. For short lead-time bookings –i.e. those booked less than two weeks before arrival; the full amount will be requested to secure the booking.

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Cancellation by you

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If you cancel your holiday six weeks or more before your arrival date we will refund 80% of the total booking price. Cancellations between 2 and 6 weeks before your arrival date will receive a refund of 50% of the total booking price. Cancellations made 7 days or less before arrival date will not be refunded.The Greener Camping Club membership fee is never refundable. Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance.

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Cancellation by us

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Dowlais Farm Holidays reserves the right to cancel a camping holiday at short notice if we are unable to provide safe camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control, under such circumstances, your full payment will be returned to you. Dowlais Farm Holidays cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable (£12).

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Children and Adults Safety

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There are many opportunities for play and adventure in our camping area and our aim is for children and adults to have a truly enriching experience of space and freedom. However, because a small part Dowlais Farm is used by Paragon Gardens, construction vehicles are moving around the farm, therefore there are contingent risks to be aware of. There are sheep on site; please do not feed them and please keep a distance when they are in their fields. With all animals, sensible respectful behaviour is required at all times. We allow campfires, so again, make sure children are supervised around all fires. These risks should be self-evident – but if you are not clear, please ask! Dowlais Farm Holidays accepts no responsibility for injury incurred on site. A responsible adult must supervise children at all times.

 

Cars and Campervans

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The speed limit while on the site is 5 mph. Cars must be parked in the designated parking areas. Campervans are only permitted on certain pitches, so please ask where to set up. For safety reasons, members must ensure their camping unit/tent is pitched so that the outside edge is a minimum of six meters from an adjacent unit.

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Recycling & Rubbish

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A condition of camping here is that you recycle your rubbish. That means separating food waste, glass, cans, plastic, paper, cardboard etc. and placing them in the special bins provided. What is left, i.e. only items that are not recyclable, can be placed in the small landfill bin.

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Badgers and Foxes

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Its nice to know you are perhaps only meters from wildlife. However, to prevent any animal from making an easy feast from your food stocks, please try to ensure your food is stored in suitable hard containers and recycle your rubbish in the bins provided. Don’t leave scraps lying around and make sure your tent is zipped up at bedtime.

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Campfires and Fire Safety

Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Campfires must be supervised by a responsible adult and never left unattended. Fires must be fully extinguished before going to sleep. Firewood is available from us; please see Dave. In the event of any dangerous or non-intended fire, there are fire extinguishers and fire bucket with sand next to the facilities block. Do not attempt to place yourself in danger and call 999/raise help from the farmhouse if in doubt. Please do not put the remains of bbq trays in the bins as they pose a fire risk.

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Consideration for others

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This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow radios, stereos or other sound systems and only quiet talking is permitted after 10pm. Acoustic instruments can be played quietly before then, such as guitars etc. Noisy visitors who disturb other guests will be asked politely to leave, without refund (this has never needed to happen). Noise must be kept to a reasonable level at all times and there must be no noise or vehicle movements between 10.00pm and 7.30am

You agree that you will not:

- Commit any criminal offence at the park or undertake any criminal activity. 

- Commit acts of vandalism or nuisance. Keep or carry any firearm or any other weapon the site.

- Use any unlawful drugs

- Cut or damage any trees or vegetation

- Dig holes or trenches on site

- The use of drones is not permitted over the campsite

- The use of generators is not permitted

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Dogs

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Dogs are only allowed within your own pitch. They have to be booked and paid for as an extra to your booking. Please do not allow your dog to mess where children play. Dog mess must be picked up at all times on the site and disposed of in the dog poo bin. Dogs (where permitted), must be kept on a lead of no more than two metres at all times, under their owners personal control and never be left unattended. The consent for dogs can be revoked at any time. Breeds subject to the ‘Dangerous Dogs Act 1991’ are not permitted at all. 

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Smoking

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If you do smoke, please dispose of cigarette ends carefully in a bin.

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The Weather

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Being near the coast, this campsite can be subjected to extreme weather conditions. Very strong winds and torrential rain can occur at any time of year, though we are fortunate in that we do not flood. You must ensure that your tent is robust and correctly erected. In some cases we may advise you to move to another pitch. Please note we do not provide a refund because the weather has not worked out, or is not to your liking. Extreme weather is covered in ‘Cancellations by Us’.

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Property Loss

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Dowlais Farm Holidays cannot be held responsible for any lost or stolen property. We have never had an incidence of theft and we very much hope we never do.

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Copyright - Dowlais Farm Holidays 2022

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Privacy Policy

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This privacy policy sets out how Dowlais Farm Holidays uses and protects personal information you supply when you use the website or make an enquiry.

Dowlais Farm Holidays is committed to ensuring that your privacy is protected. Any information you provide while using the website, or in other communications, will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page. This policy is effective from 19th February 2022.

The information we collect during a booking or enquiry
We collect some or all of the following information:
 

  • Name 

  • Address and postcode

  • Email address

  • Telephone number

  • Other relevant information in response to your requests and processing your questions

 

How we use the information we gather


This information is used to understand your needs and requirements, to provide you with the best possible service and website experience with specific reasons:
 

  • Booking and accounts record keeping.

  • To improve our products and services.

  • We may from time to time send promotional emails about special offers or other information which we think you will find of interest. You will of course always have the option to opt out of further correspondence on every email.

  • Research, we may also use your information to contact you for feedback and your holiday experience or expectations to improve our service. We may contact you by email, phone or mail. 

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The Greener Camping Club

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In order to stay with us you need to be a member of the Greener Camping Club. We may enrol you at the time of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here (www.greenercamping.org/privacy) for more information. The Greener Camping Club only holds your name and email address.

 

People who email us directly


We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with best practice. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Social Media


We use the following social media platforms:

  • Facebook

  • Instagram

During enquiry interactions, if you send us a private or direct message via social media, the message will be stored by these platforms. For details of their privacy policies see below:
Facebook www.facebook.com/about/privacy/update

Security of your information


We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018 

Keeping control of your personal information - third party organisations


We will never pass on your personal information to third parties unless we have your permission or are required by law to do so.

We use a third party data collection and processors in connection with our admin operations. Our accountants, email hosting service and cloud storage operators also have various data information stored for the operation of our business. This means your personal information may be stored with them.

For security reasons to reduce the risk of possible malicious attacks and business integrity we will not divulge that information without a written request - and for security, we may request further verification from anyone making that request.

How long do we keep your information


Website cookies and how we use them
A cookie is a small file that asks permission to be placed on your internet browsing device. You can choose to accept or decline cookies. Once you agree, the file is added and the cookie helps analyse how you use the website. We use traffic log cookies to identify which pages are being used, how website visitors navigate the website and help identify where enquiries and traffic comes from. Cookies do not give access to your electronic device or any other information about you.

Our website has links to other websites which we think maybe of interest to you and our other website visitors. However we are not responsible for the content of those sites or information you may provide whilst visiting those sites.

All about you and your rights
Under the General Data Protection Act 2018, you may request details of personal information which we hold about you. If you would like a copy of the information we have, please write to the email address below. Please be aware we may ask you to complete a request form to ensure you are who you say you are and understand exactly what information you need.

If you wish to change your mind having previously given permission to use your details for direct marketing purposes then simply let us know. We always have an opt out link on the marketing or newsletters we send.

If you have any queries about this privacy policy, please get in touch.

Last update: Feb 2022.

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